1. Overview
AI Book Maker sells one-time credit packages that power digital services such as AI book drafting, chapter generation, rewriting tools, cover creation, marketing kits, voice narration, and ebook exports. Because these are digital products delivered immediately through your account, this Refund Policy explains when credits are non-refundable and when support may review a request.
2. Digital Services
Credits are a prepaid balance for digital AI services. When you purchase a package, credits are added to your account so you can use platform features right away. Once credits are spent on a generation, rewrite, cover, audio file, export, or similar feature, the related service has been delivered.
3. Non-Refundable After Usage
Purchased credits are non-refundable after usage. This includes, without limitation:
- Credits already deducted for AI text generation, editing, rewriting, quality tools, marketing kits, or style features.
- Credits used for AI cover generation, image tools, or related creative outputs.
- Credits used for AI voice narration or audio generation.
- Completed digital outputs such as manuscripts, chapters, covers, marketing content, exports, or downloads you have already received.
Because these are digital services consumed at the moment of use, we generally cannot reverse used credits or refund the value of completed generations.
4. Unused Credits and Billing Reviews
Unused credits and certain billing issues may be reviewed by support on a case-by-case basis. Examples that may qualify for review include:
- Unused credit balances that have not been spent on AI features.
- Duplicate charges for the same purchase.
- Payment processed but credits not added to your account.
- Clear billing errors, unauthorized charges, or technical checkout failures supported by purchase records.
A review does not guarantee a refund. Any approved remedy may be issued as a refund, credit adjustment, or account correction, depending on the facts and applicable payment-provider rules.
5. How to Request a Review
To request a refund or billing review, email us at aibookmaker.site@gmail.com or use the contact page. Please include:
- The email address on your AI Book Maker account.
- Package name, purchase date, and approximate amount paid.
- Payment provider reference or transaction ID, if available.
- A short explanation of the unused credits or billing issue.
We aim to respond within a reasonable time after we receive complete information. Additional verification may be required before any adjustment is made.
6. Payment Providers
Payments may be processed by third-party providers such as Lemon Squeezy or Stripe. Refund timing, currency conversion, and statement descriptions can depend on the provider and your bank or card issuer. AI Book Maker does not store full card numbers on its servers.
7. Chargebacks and Disputes
If you believe there is a billing problem, please email aibookmaker.site@gmail.com before opening a chargeback so we can investigate quickly. Opening a chargeback without contacting us may delay resolution and, where appropriate, may lead to account restrictions while the dispute is reviewed.
8. Changes to This Policy
We may update this Refund Policy as our packages, payment providers, or platform features change. The date at the top of this page shows the latest update. Continued use of paid features after an update means you accept the revised policy for future purchases.
9. Contact
For other refund or billing questions, use the instructions in section 5 above or the contact page.
Related pages: Terms of Service · Privacy Policy · Pricing